Privacy Policy

Maxolot Privacy Policy

Updated at 2024-03-15

1. Introduction

This Privacy Policy outlines how Maxolot ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users ("you" or "your") of the Maxolot websites, applications, and services (collectively, the "Service"). This Privacy Policy applies to the Service provided by Maxolot.

2. Consent

By using our services and providing personal data, you consent to its collection, storage and processing of their data by Maxolot and/or its partners in accordance with this Privacy Policy.

3. Data Controller

The controller of personal data is Maxolot Studio, Business Directory Identification System number 984033571, registered in 78 AVENUE des Champs Elysées 75008 Paris FRANCE.

4. Information We Collect

When you use our Service, we may collect the following type of information and data.

(a) Personal Information:

• Personal information such as your name, email address, contact information, and other details you provide voluntarily.
• Identification and authentication information, such as username, passwords for Google Account, Facebook, etc., if you connect to our website using it.
• Transactional information, such as payment details (stored in Stripe) and billing address. You can find more details here: https://stripe.com/gb/privacy.
• Information from your social media accounts when you use a social media feature that is integrated into one of our services.

(b) Usage Information:

We may collect non-personal information about how you interact with our Service, including your IP address, browser type, pages visited, and other usage statistics.

(c) Content creation information

We may collect information that enables the use of services offered by maxolot.com (business description, products, etc.). Content creation information, including any personal information you wish to share in order to create content via our service.

(d) Third-Party Services:

We integrate third-party services into our Service, such as analytics tools, social media platforms, and content generation tools. These third parties may collect information about your interactions with their services according to their own privacy policies. See the details in article 7 below for the list of the main Third-Party Services used.

4. Information & Data Usage

We use collected data for the following purposes:

• Account registration and authentication.
• Providing our services offered by Maxolot, particularly content generation.
• Improving quality of our services
• Analyzing user accounts to enhance user experience.
• Customer support and communication.
• Legal and regulatory compliance.
• Interaction with social networks.
• Maxolot marketing purposes.

5. Information Sharing and International Data Transfers

We do not sell your personal data.

Your personal data may be transferred to and processed in countries outside of your jurisdiction where our service providers are located. We take appropriate safeguards to ensure the security and protection of your data during international transfers.

We may share your personal data with some of our service providers (e.g. our IT hosting company, credit card payment service, provider of order confirmation mailings, etc.), with business partners or marketing and communications agencies (e.g. Newsletter publishing and distribution services), or with authorities.

Our service providers are located globally, particularly in EU, US, and Switzerland. It is therefore important to note that your personal data may be transferred to this territory. We require these third parties to comply with all laws relating to personal data.

6. Storage Security & Data Retention Period

We take all reasonable technical and organizational precautions to secure your personal data against loss, unauthorized access, and other breaches. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Personal data is retained for a period of one hundred and eighty (180) days from the disabling of access to Maxolot services, except when required for legal or administrative purposes.

Collected billing data (including user account data on Maxolot billing system) is retained for a period of five (5) years.

Invoices associated with user accounts are retained for a period of ten (10) years.

Cookies are retained for a period of twelve (12) months maximum.

7. Third-Party Services

Below you can find main third-party services we utilize, each governed by their respective privacy policies:

• Google Cloud: we utilize Google Cloud services for data storage, processing, and infrastructure support. Your data may be stored on Google Cloud servers in accordance with Google's privacy practices. For more information, please refer to Google's Privacy Policy.
• Stripe: we use Stripe for processing payments securely.
• We utilize advanced AI models, including OpenAI, for content generation within our Service. Your interactions with these AI models may involve the processing of your business information provided. We do not control the data processing practices of these AI models, and their use is subject to their respective terms of service and privacy policies.
• Yandex Metrika: We use a web analytics service provided by Yandex LLC. Yandex Metrica uses "cookies," small text files placed on users' computers, to analyze user activity. Information collected by cookies does not reveal your identity, but it can help us improve our website performance. You can opt out of using cookie files by choosing the corresponding settings in your browser. This service provider can store personal data in jurisdictions not considered as safe by EU authorities.

These third-party services play integral roles in providing and enhancing our platform's functionality. If you have any questions or concerns about how these services handle your data, please contact us through the Contact Us form at our website maxolot.com.

8. Users' Rights

In accordance with applicable laws, you have the right to access, rectify, delete, oppose, limit, and port your personal data. You may also object to the processing of your data, restrict its processing, or request its portability.

Requests along with necessary identification details can be submitted through the Contact Us form at our website maxolot.com or by email: [email protected]

We will respond to your requests in accordance with applicable data protection laws.

If you're asking to delete your data, a confirmation email will be sent to the email associated with your Maxolot account. Please reply to this mail to confirm the deletion process. In accordance with the regulations in force, their application must be signed, accompanied by a copy of an identity card bearing their signature, and clarify in detail the right to object they wish to implement and the address to which they wish the answer. Maxolot agrees to answer within a maximum period of one (1) month following receipt of the complete application. Considering the complexity and number of requests, this period may be extended by two (2) further months.

If the processing is based on your consent, you have the right to withdraw it at any time. You can unsubscribe from our newsletter to stop receiving marketing communications from us by using the "unsubscribe" option or by contacting us.

You can also limit the use of tracking technologies, such as cookies, by configuring your browser to warn you before accepting them, or you can simply configure it to refuse them.

If you feel that we are not respecting your rights or our obligations, you can lodge a complaint directly with the competent supervisory authority in your area.

9. Cookies and Tracking Technologies

(a) Our Services may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that allow us to remember certain information and preferences.

(b) You may choose to disable cookies through your browser settings, but please note that some features of the Service may not function properly as a result.

10. Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can take appropriate action.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.

12. External links on our websites

Some pages of our websites contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies.

13. Enforcement of our rights

We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

14. Business Transfers

If we sell our business, change a legal entity, get acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the use of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.

15. Government and Legal Requests

We take user privacy seriously. When we receive requests for user data from authorities:

1. Legal Review: all requests are reviewed to ensure they are lawful, specific, and compliant with applicable data protection laws.
2. Right to Challenge: we may reject or legally challenge requests that are unlawful, overly broad, or violate users' rights.
3. Minimal Disclosure: we only disclose the minimum data required to comply with a valid request.
4. Records: we document each request, our legal assessment, the data disclosed (if any), and the parties involved.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through the Contact Us form at our website maxolot.com or by sending us an e-mail: [email protected]

By using the Maxolot Service, you acknowledge that you have read and understood this Privacy Policy and agree to abide by its terms and conditions. This Privacy Policy and all matters arising out of or in connection with it are governed by French law.